Office 2016 Mac Update Not Working
- Office 2016 Mac Update Not Working Windows 7
- Office 2016 Mac Update Not Working Mac
- Download Office 2016 Updates Manually
- Office 2016 Mac Key
- Office 2016 Mac Search Not Working
The following is continually updated information about the status of known issues with Office 365 and Office 2016 at Indiana University.
| Issue | Description | Solution | Status | Last updated |
|---|---|---|---|---|
| When downloading large file sets in OneDrive, not all files will download. | When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a __All_Errors.txt file. For more, see Download files and folders from OneDrive or SharePoint. | Download files in batches that are below the criteria listed in the description. | Known issue | November 6, 2020 |
| When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly. | A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac. | Toggle off New Outlook in the Outlook menu bar. | Known issue | November 6, 2020 |
| On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer. | Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though. | If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer. | Known issue | October 15, 2020 |
| When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013. | Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient. | This is no longer an issue once a user has been migrated to Exchange Online. | Known issue | August 6, 2020 |
| Error message in macOS: 'Your account doesn't allow editing on a Mac' | In macOS, Office 365 generates this error message if it didn't detect the correct license. | See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error. | Known issue | April 13, 2020 |
| Sent and deleted messages from an additional account in Outlook go to the primary mailbox | In Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account. | See the following: • Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook • Items that are deleted from a shared mailbox go to the wrong folder in Outlook Note that you may need to enable Cached Exchange Mode for these fixes to work. | Known issue | December 10, 2019 |
| Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IU | It is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service). | It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online. | Known issue | April 29, 2019 |
| Difficulties synchronizing mail-enabled Active Directory groups with Office 365 | Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365. | Contact your departmental IT Pro to have Active Directory groups mail-enabled properly. | Known issue | May 5, 2017 |
In Windows, hyperlinks in saved message files (.msg) will not open. | When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink. | Copy the URL of the hyperlink and paste it in the appropriate application. | Known issue | June 16, 2016 |
| Unable to activate Office 365 apps on iOS devices | Newly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop. | The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance. | Known issue | September 15, 2016 |
| Two-Step Login (Duo) screen cut off during Office 365 account sign-in | When signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen. | Press Tab on your keyboard to scroll down and view the rest of the Duo options. | Known issue | August 10, 2016 |
| Incorrect default time zone settings for new calendar events from Outlook for macOS | Calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences... from the Outlook menu, and clicking Calendar. | Known issue | March 18, 2016 |
| Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOS | From macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York). | Known issue | March 18, 2016 |
| Mailto links not working in Outlook for Mac | In version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items. | Updated to Outlook for Mac version 15.37 or later. | Resolved | August 16, 2017 |
| OnBase integration not available | Office 2016 integration is not available for IU's current version of OnBase (version 15 SP2). | IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016. | Resolved | March 3, 2017 |
| Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac. | When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. | Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close. | Resolved | October 13, 2016 |
| Office 2016 installed from the Office 365 service reports that your subscription has expired | If you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days. | Sign into your Office 365 account:
| Resolved | April 4, 2016 |
| Outlook macOS certificate difficulties | After updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate. | This issue was resolved with an updated certificate. | Resolved | March 18, 2016 |
| Skype for Business 2016 difficulties synchronizing address book | When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom. | This issue has been resolved with patches. | Resolved | January 27, 2016 |
| Office 2013 compatibility issues | Office 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access). | UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU. | Resolved | November 6, 2015 |
Office 2016 Mac Update Not Working Windows 7
If you cannot follow these steps because the Update Options control is disabled or missing, your updates are being managed by Group Policy. October 13 is new iPhone day. It's also the last day of support for Office 2010 and Office 2016 for Mac.After today's Patch Tuesday fixes and updates, Microsoft won't provide any further security.
We use Office 365 at work and have the latest Office 2016 for Mac installed. My Excel version is 15.26 (160910) as is the rest of the Office apps (Outlook is 15.26.1 (160196)) and it updated 2-3 days ago through Microsoft AutoUpdate. As Mac allows only 32-bit or 64-bit individually, Microsoft announced it would end support for Office 2016 32-bit on Mac. Anyone with a license was updated to the newer version. As we warned back in June, older Office for Mac will not work with MacOS Catalina. If you have Office 2011 for Mac or before, do NOT update to Catalina because Office will stop working. There’s no workaround for this. Office 2016 for Mac needs to be v15.35 or later, which it probably is, if you’ve updated anytime in the last few months.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
By default, installations of Microsoft Office are configured to automatically update your Office installation when new updates are made publicly available. However, if you examine the Account section of the backstage, you may see that updates are disabled or that the command to manage updates is disabled or hidden. For example, the following figure indicates that updates are disabled in the backstage.
Cause
This issue occurs if updates have been manually disable or are managed through Group Policy settings.
Resolution
We recommend that you keep automatic updating enabled for Office installations because this configuration allows Office to automatically update with the latest fixes and security features. To re-enable automatic updates for Office, follow the steps below.
Manually configure automatic updates
If your Office installation is not managed by Group Policy, you can manually re-enable automatic updates by following these steps. If you cannot follow these steps because the Update Options control is disabled or missing, your updates are being managed by Group Policy.
- Start any program.
- On the File tab, select Account.
Note: In Outlook, select Office Account. - On the right side, select Update Options, and then select Enable Updates.
- If you are asked whether you want to let Microsoft Office make changes to your computer, select Yes.
Automatic updates managed by Group Policy
Warning
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
If you cannot follow the steps in the 'Manually configure automatic updates' section, this is because the Update Options control is disabled or missing due to a Group Policy. For example, the following figure shows the Update Options control when the Enable Updates option is hidden through a Group Policy:
To examine the registry data that is associated with the Group Policy settings which control this feature, follow these steps:
- Start Registry Editor. To do this, take one of the following actions:
- In Windows 10 or Windows 8, press the Windows key + X, select Run, type regedit in the Open box, and then press Enter.
- In Windows 7 and Windows Vista, select Start, type regedit in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or select Allow.
- Locate and then select the following registry key:
Note: If this key does not exist in your Registry Editor, see How to add the registry key via policy below.
Microsoft 365 Apps for enterprise, Office 2019, and Office 2016
HKEY_LOCAL_MACHINEsoftwarepoliciesmicrosoftoffice16.0commonOfficeUpdate
Office 2013
HKEY_LOCAL_MACHINEsoftwareWow6432Nodemicrosoftoffice15.0commonOfficeUpdate
- Examine the following registry values under the OfficeUpdate key:
- DWORD: EnableAutomaticUpdates
Values:
0 = automatic updates are disabled
1 = automatic updates are enabled - DWORD: HideEnableDisableUpdates
Values:
1 = hide the menu option to enable or disable automatic updates
0 = show the menu option to enable or disable automatic updates
- If you have any questions or concerns about these policy settings, see your domain administrator.
How to add the registry key via policy
The registry key is added automatically when you install ADMX/ADML files. To do this:
Microsoft 365 Apps for enterprise, Office 2019, and Office 2016
- Always download the LATEST admin templates to a location of your choice:Administrative Template files (ADMX/ADML) and Office Customization Tool for Microsoft 365 Apps for enterprise, Office 2019, and Office 2016
- Select the Download button.
- Select either the x64 or the x86 build.
- Select Run and follow the prompts to install the software.
- Copy the *.admx files into the C:/Windows/PolicyDefinitions/ folder.
- Copy the *.adml files from the language-locale subfolder (for instance, 'en-US') into the respective language-locale folder under C:/Windows/PolicyDefinitions/.
/article-new/2016/01/Word-2016-Mac.jpg?lossy "Update")
Office 2016 Mac Update Not Working Mac
Warning
Download Office 2016 Updates Manually
Be sure to preserve the same language-locale PolicyDefinitions folder which is applicable to your environment.
Office 2013
Office 2016 Mac Key
- Go to the Office 2013 Administrative Template files (ADMX/ADML) and Office Customization Tool page.
- Select the Download button.
- Select either the x64 or the x86 build.
- Select Run and follow the prompts to install the software.
- Copy the *.admx files into the C:/Windows/PolicyDefinitions/ folder.
- Copy the *.adml files from the language-locale subfolder (for instance, 'en-US') into the respective language-locale folder under C:/Windows/PolicyDefinitions/.
Office 2016 Mac Search Not Working
Warning
Be sure to preserve the same language-locale PolicyDefinitions folder which is applicable to your environment.
After you copy the Administrative Template files to AD DS, you'll find the update policy settings under Computer Configuration > Policies > Administrative Templates > Microsoft Office 2016 (Machine) > Updates in the Group Policy Management Console. You'll also find a description of how to configure each policy setting.
More information
For more information about configuring the update settings via GPO, see Configure update settings for Microsoft 365 Apps for enterprise.