Lenovo L24q-20 Monitor Driver for Microsoft Windows 10 (32-bit, 64-bit) Lenovo Inc. Sweden Switzerland Taiwan Region Thailand Turkey Ukraine United Arab Emirates United Kingdom United States of America Uruguay US Downloads Venezuela Vietnam.

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I came across this problem from a customer who brought his computer to my attention.

1. Click Search for suitable driver, and then click Next. Click to clear all of the search option check boxes, and then click Next. Click Disable the device, and then click Finish. After you finish steps 1 through 7, Windows uses the Vga.sys generic video driver. This is the same VGA driver that Windows uses in Safe mode.
2. Intel HD Graphics Driver for Windows 10 (64-bit) - ThinkPad Lenovo Inc. Arab Emirates United Kingdom United States of America Uruguay US Downloads Venezuela.

He has a dual monitor setup, one HDMI to the TV and the other to the LG 23″ monitor.

All of a sudden the computer loses the correct files for the monitor and it falls back on the Generic non Plug and Play monitor driver that only maxes out at 1024 x 768 resolution. I proceeded to uninstalled this driver and attempted for a restart to see whether if this was just a hiccup; I believed Windows should be able to identify the correct driver for the monitor after the cycle. The method fails miserably and it looks as though there is something wrong with the monitor.

I plugged it into another computer and not so surprised, the monitor works just fine at beautiful 1080p resolution. I also learned that this issue seems to occur on NVIDIA GTX video cards more often than Radeon.

There are two solutions to this annoying problem. Any how, you need to update driver for your NVIDIA video card first before you go any further.

Method I

Google for your monitor driver. If you can’t find it go to the other method.

Go to Device Manager (Control Panel » System). Right click on your Generic Non-PnP Monitor and choose Update Driver Software…

Use Browse my computer… » Let me pick from a list of device drivers on my computer then click Have Disk… button.

Navigate to your monitor folder driver. After the system has overwritten the generic driver, you should be back to the native resolution that your monitor supports.

Method II

Go to Device Manager (Control Panel » System). Right click on your Generic Non-PnP Monitor and choose Uninstall…

Go back to Desktop, open up NVIDIA Control Panel.

If Windows pops up and installs the correct driver for you, then you are all set. If not, go back to Device Manager again.

Press F5 and right click on your Generic Non-PnP Monitor driver, choose Update Driver Software » Browse my computer for driver software » Let me pick from a list of device drivers on my computer.

Uncheck Show compatible hardware.

On the right box of (Standard monitor types), pick the one that fits your monitor resolution and refresh rate. After the installation you should be able to use your monitor at full resolution again.

Most of the time, updating NVIDIA driver or Windows updates would already solved the problem but sometimes it doesn’t. You may also want to try different connection to your monitor, such as instead of DVI use HDMI or vice versa.

Now if all else still fails, read up and follow 2 Methods to Fix “NVIDIA Installer Failed” for GeForce video cards, since that article guides you throughout the process of completely remove NVIDIA from the system and start everything froms scratch. There is a good chance that will solve the issue.

If you're not able to install your monitor drivers with the driver pack 'Standard Monitor Driver Signed Windows 10 x64 ' downloaded from ViewSonic website, please follow below instruction to manually install Win10 x64 driver.

1. Download the attached ZIP file including monitor drivers to your PC and extract it.

2. Under 'Control Panel', open 'Device Manager'.

3. Find the Monitor which you want to install/update the driver under 'Device Manager' and double click the icon.

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4. Go to the 'Driver' tag and click the 'Update Driver' button.

5. Choose the second option to manually locate driver software.

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6. Click 'Let me pick from a list of available drivers on my computer'.

7. Click on Have Disk...

8. Click 'Browse' and navigate to the location where the file was downloaded to, then select the appropriate file and click Open.

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9. Click OK, then click Next.

10. Once installation is complete, a confirmation message will appear:

11. The 'Device Manager' will reflect the model selected.